CLIENT EXPERIENCE CONSULTING FOR GROWTH-STAGE BUSINESSES
Be the business your people can't get enough of
Let’s turn your client experience into a precise, custom-built growth engine that fuels retention, referrals, and revenue you can actually control… while keeping your customers’ happiness at the center of your brand.
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Bringing you experience from…
You've built an amazing business, and it's been going well. But behind the scenes...
Renewals are declining and you're not sure why customers aren't sticking around
Revenue growth has stagnated after initial momentum
Churn is eating into your gains faster than you can acquire new customers
Support is scrambling to keep up without a clear system in place
Happy customers aren't turning into advocates who refer new business or leave reviews
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Sound familiar?
Here's what you might not realize: all of these challenges point to the same root issue … gaps in your customer experience strategy.
The good news? When you strengthen how you engage, support, and delight your customers throughout their journey, everything else falls into place. You stop leaving growth up to chance and start building predictable, long-term revenue.
The Perfect Your CX method focuses on three key pillars:
Client Success
Ensures your clients achieve their goals and see consistent ROI from day one.
Branded Community
Creates a dedicated space where customers connect, engage, and support each other.
Customer Advocacy
Transforms satisfied customers into vocal champions for your brand.
Why it matters:
Most churn happens because customers don't experience success fast enough. They sign up excited, but without the right guidance and support, they never reach their "aha moment." Strategic customer success practices actively guide customers to wins, faster—so they're not just hoping it works out.
What happens:
Increased customer retention and boosted renewal rates. You keep the clients you worked so hard to acquire and turn one-time transactions into predictable, long-term revenue.
Why it matters:
Your customers aren't just buying a product—they're looking for connection and belonging. A branded community transforms your business from a vendor into a valued part of their lives. Customers build relationships with each other, share solutions, and become emotionally invested in your ecosystem.
What happens:
Deeper loyalty and engagement that makes customers stickier. Your support team gets relief as customers help each other, and you create a self-sustaining environment where people actively want to stay. Plus, an engaged community naturally surfaces your biggest fans.
Why it matters:
Most businesses leave advocacy to chance, hoping satisfied customers will organically refer others. Without structure, most never do. A strategic advocacy program gives your champions a clear, easy path to promote you through referrals, reviews, testimonials, and social proof.
What happens:
Elevated Net Promoter Score (NPS) and more referrals & upsells. Your happiest customers become your most powerful marketing asset, fueling scalable word-of-mouth growth that generates qualified leads who already trust you.
The ultimate outcome?
Becoming a business people won't stop raving about.
A business people trust, recommend, and come back to … not because you got lucky, but because you built an experience that makes loyalty inevitable.
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"Since implementing the onboarding series, we immediately saw engagement metrics spike up and stay up. Having a "doors always open" community has its benefits and drawbacks, and Natalie was so right in helping us to welcome people in many ways and offering many on-ramps.”
— Rachel Duncan, MA Certified Financial Therapist TM
“Since working with Natalie, I’ve re-engaged warm leads, started segmenting my audience more intentionally and finally got consistent with follow-ups, and it’s already paying off. I’m having more calls, more interest, and more momentum than I’ve had in a while.”
— Erika Dox-Martinez/Blissful Vida
“Natalie is clearly a pro with endless ideas and a honed perspective."I finally feel confident in the platform I've chosen to host my community and the amount of direct involvement I'll have after the initial creation. Rather than copying someone else's model, I feel much more aligned with my OWN client experience, community tiers and business goals. I have a strategy and a starting point at last, which is very exciting!”
— Kimberly Hawkey / Visionary Vocalist
”I did not want the session to end! There were many AHA's in my tie with Natalie! Several concept offerings came to life like: office hours offering, super VIP's to create a next level experience, invitation only groups. She also talked about post sale life aspects to drill down on like customer segmentation & creating client health dashboards. We also discussed what an additional program offering for alumni might include.”
— Dina Finta/ ThrivePoint Programs
We measure our success by yours. Here’s what our clients have to say:
More Than a Consultant. A Partner.
Hi I’m Natalie and my story isn't just about building a consultancy; it's about a deep belief that strong client relationships are the single most powerful driver of revenue. My professional journey began in nonprofits and education before I joined Customer Success and Community teams at global tech companies like Google and Meta.
I was on the front lines, mastering how to build vibrant communities, create client advocacy programs that truly work, and implement customer success strategies that businesses can't live without. My consulting career was born from years of witnessing firsthand what separates good organizations from the exceptional ones.
The key is an unwavering commitment to the client experience (and a lot of coffee). I'm here to help you move from being reactive to being strategic, so your business can grow with confidence.
The easiest way to stop losing great customers?
Right here with your roadmap to reducing churn.
Download the DIY Churn Audit for a fast, practical way to uncover where your client experience is falling short and what to fix first.
GET THAT DOWNLOAD
Our process is simple.
Our results are not.
How we work together: From insights to impact in 90 days
001. The Revenue Opportunity Assessment
We dig into your customer data, journey map, and current processes to identify exactly where you're losing revenue, whether it's in onboarding, engagement gaps, or missed referral opportunities. You'll get a clear picture of your top priorities for reducing churn and accelerating growth.
002. Your Custom CX Blueprint
Based on what we uncover, we design your tailored growth system across Customer Success, Community, and Advocacy. You'll know exactly which areas you need to build, in what order, what resources you need, and what results to expect at each stage.
003. Consulting or Implementation Sprint
Strategy without execution is just expensive advice. You can choose just the consultation or the implementation as well —creating playbooks, launching systems, setting up platforms, client communications, and training your team. You get a partner who's in it with you, not a consultant who disappears after the presentation.
004. Measure, Optimize, Scale
We track the metrics that matter (retention, renewals, referrals, NPS) and make real-time adjustments. As your CX engine gains momentum, we help you scale what's working and eliminate what's not.
Ready to set the standard for amazing client experience?
It's time to stop leaving your growth to chance. Let's craft a client experience that works for you and makes your business unforgettable.