Making rooms full of people rethink how they show up for those they serve.
Bringing you experience from…
My talks sit somewhere between customer experience, technology, and the human side of both. My perspective comes from a career that started in community programs with zero technology and moved through some of the biggest tech platforms on the planet. The through line has always been the same: the tech changes, the tools change, the people never do.
My talks come from lived experience, not theory. I’ve managed communities with tens of millions of users. I’ve handled enterprise accounts where the relationship, not the product, was the reason people renewed. I’ve built chatbots before they were smart enough to hold a real conversation. And I’ve sat in rooms where people were building incredible technology and completely forgetting about the humans on the other end of it.
I bring real stories, real data, and a perspective that makes people rethink something they thought they already understood. Every talk includes something the audience can act on that week, because I’m less interested in inspiring people for an hour and more interested in changing how they think about something permanently.
Warm, direct, a little funny, and always grounded in real experience. I speak the way I work: personally, honestly, and with the kind of energy that makes a room feel like a conversation, not a lecture.
What I know to be true...
Customer experience is the feeling someone is left with, not a department or a software tool.
The businesses that grow the fastest are the ones whose clients do the marketing for them.
Technology should send you back to people, not replace them.
The most valuable skills in your career are usually the ones nobody taught you to put on a resume.
Being yourself is the most underrated business strategy there is.
The “soft skills” were always the hard ones.
A talk about transferable skills through the lens of someone who crossed from nonprofits to Google to Meta to running her own practice. For anyone navigating a career pivot, undervaluing their lived experience, or trying to translate what they know across industries and contexts.
The Career You Didn’t Plan For
None of the tech was ever necessary. The people always were.
What happens when we put the same energy into being human as we do into embracing tech?
Drawing from a career that started in literacy programs with zero technology and moved through Google, Meta, and the AI boom, this talk shifts how audiences think about connection, community, and what actually makes people stay.
The Return on Remembering
Featured Talks
The best feedback is the kind they don’t even know they’re giving.
Most businesses are sitting on a mountain of signals from the people they serve and ignoring all of it because they’re too busy sending surveys nobody fills out.
This talk reframes how audiences think about customer intelligence and makes the case that retention belongs to the businesses paying attention to behavior, not asking for reviews.
Your Clients Are Already Talking.
Are You Listening?
The most expensive customer is the one you already lost.
Every business invests in getting people through the door. Very few invest in what happens once they’re inside.
This talk covers the distance between the promise a brand makes and the experience a customer actually has, why businesses keep missing it, and what changes when someone finally pays attention to the post-sale experience.
The Experience Gap
I’m the founder of Perfect Your CX, a consultancy focused on what happens after someone says yes. I help businesses design the full post-sale experience across customer success, community, and advocacy so that clients stay longer, come back, and bring people with them.
My career started in nonprofits and education, building community from scratch in spaces where retention had real financial consequences and every relationship mattered. I went on to manage customer success at Meta, lead community strategy for 40M+ users at Google, and help an early-stage startup grow from Series A to Series B by building their entire CX function. Along the way, I managed enterprise portfolios worth over $1M in ARR, unlocked entire markets as the only bilingual team member, and built AI chatbots before they were smart enough to hold a real conversation.
I’m based in New York City. I speak on customer experience, the intersection of technology and humanity, transferable skills, and what it means to build spaces where people actually feel seen. My talks are grounded in real stories, real data, and the belief that the most powerful thing you can bring to any room is the willingness to pay attention.
Because at the end of the day, scaling isn’t just about what you do.
It’s about who you’re willing to become.
Founder, Consultant,
Karaoke Lover, Coffee Addict
