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In case nobody told you today; you're amazing. 

Perfect Your CX

make every day feel like a birthday

crafting client experiences that

because who doesn't love free coffee, cringey #tbts, and getting cute lil cupcakes without having to ask ?

And as a business owner who likes making sales,  you'll want your clients to feel this good too.

Because you know what makes customers want to come back? Making them see you as part of the reason they have things to celebrate. 

Somewhere along the way client experience became all about building portals, automation and throwing in a private community. But CX is more than that. (I know so cheesy).

CX is a feeling. A vibe. A sensation. The thoughts your clients will have when they're interacting with your brand.
It's the difference between someone signing a 6-month contract instead of 3-month, the reason businesses are chosen over and over again even if with higher prices, and the real reason clients are going to bring their friends. 

Think about it - why do tiers with live support cost more, why are you less stressed taking the flight that gives free drinks, why do you login to the communities you love to engage with?
Two words - client experience. 

Also, it's not really about the birthday it's about making people feel special and creating spaces for celebration. 

cX & Community Lover
coffee afficionado
karaoke extraoirdinaire
the kris to your kim

And my birthday is in December *cough cough*

Hey, hey, I'm Natalie

For the last 10 years I’ve been creating client experiences building communities from scratch, nurturing existing ones, and increasing ARR for companies of all sizes and industries. (Yes, I'm tooting my own horn and you should too) From smaller non-profit orgs, to larger companies like Google and Meta, I’ve learned exactly what it takes for brands to develop a community of dream clients.

And now that I've learned the ins, the outs, and the success strategies that work, I’ve decided that I want to take this and bring it to “my people”. 

Who are my people? The business owners I connect with and love working with every day. Those who realized their skills and expertise are something to be shared with the world in exchange for profit. The ones who know that value of their offer and want to take that to the next level. The ones who are making a difference and impacting the world in ways unseen.

If that's you ... I can't wait for our first celebration happy hour to be a part of your team.

Someone once told me my smile made their day ... And that stuck with me. If free smiles to strangers can make a day, imagine the possibilities for your paying customers. 

check the resume...

Meta

Google

Literacy Inc. 

Kustomer

Partnership Schools

BOOK NOW

Schedule your free call and let's get to know eachother

2

"I'm kelly kapoor, the business b*tch"

inspirational quote

autumn

favorite season?

SAGITTARIUS  ... Also I'm 3/5 Manifestor (iykyk)

What's your zodiac sign?

as a New Yorker - east coast
(but also ....west coast, worldwide?)

East or west coast?

"Contra la Corriente" - Marc Anthony

last song heard when writing this?

Through an IV

How do you take your coffee?

on to the important bits ...